Term And Condition Of My Shubh Yatra

Introduction and Acceptance:

Welcome to My Shubh Yatra, a division of VistaVoyage Solutions (OPC) Private Limited. We are dedicated to delivering an exceptional travel experience and ensuring that every aspect of your holiday is thoughtfully managed. To ensure a smooth and enjoyable journey, please review and adhere to the following Terms and conditions:. By using our website, you consent to these terms in their entirety. If you do not agree with any part of these terms, please refrain from using our site. Reading these terms carefully will help avoid any misunderstandings and ensure a hassle-free travel experience.

Terms and Conditions Overview:

These Terms and Conditions apply to all domestic and international tours, customized holidays, and corporate travel organized by My Shubh Yatra (a division of VistaVoyage Solutions (OPC) Private Limited). Throughout these Terms and Conditions, "My Shubh Yatra," "the Company," "we," "us," or "our" refers to VistaVoyage Solutions (OPC) Private Limited. "Guests," "them," "they," "You," or "Your" refers to users of our services.

Definitions:

My Shubh Yatra: Refers to VistaVoyage Solutions (OPC) Private Limited, operating under the brand name ‘My Shubh Yatra.’ Both names are used interchangeably. Guests: All individuals who have registered, inquired, or booked a tour by making a partial or full payment for any of our tours, customized packages, or travel-related services. This term includes their heirs, executors, and administrators.

• Tours: Refers to both domestic and international tours organized by My Shubh Yatra.
• FIT (Free Independent Travel) Refers to individual travel arrangements.
• GIT (Group Inclusive Tour): Refers to travel arrangements for groups.
• Customized Holiday: A tailor-made holiday with an itinerary designed according to individual preferences.
• India Inbound: Tours intended for non-residents to explore India and the Indian Subcontinent.
• Specialty Tours: Includes City Breaks, Family Specials, Pilgrimages, Senior's Specials, Solo, Honeymoon, Luxury Tours, and Cruises.
• Corporate Tours (MICE): Specialized group travel for meetings, incentives, conferences, exhibitions, seminars, and other events.
• Tour Price: The cost of the tour as detailed in our brochures, website, or other communications, including applicable taxes and surcharges.
• Day: Refers to a 24-hour period or any part thereof, starting from the first destination on the first day and ending on the last day of the tour.
• Force Majeure: Events beyond our control, such as war, natural disasters, epidemics, and other unforeseen circumstances.
• Extra Mattress/Bed: Refers to additional bedding provided as per the tour's requirements.
• Brochure: Includes printed materials, website content, itineraries, and other promotional literature.
• Website: www.myshubhyatra.com
• Web Pages: Pages on the My Shubh Yatra website.
• Jain Food: Meals prepared without onion and garlic, offered during tour group meals.
• Meal Includes: Breakfast, lunch, dinner, and/or snacks as specified.
• Tour Manager/Leader/Escort/Assistant: The person designated by the Company to assist and guide guests during their tours.
• Gender: References to masculine include feminine and vice versa; singular includes plural and vice versa.
• Jurisdiction: Exclusive authority of Mumbai courts and forums in case of legal disputes.

Additional Information:

• Visa: A certificate or stamp issued by immigration authorities granting temporary entry to a country. Note that we only facilitate the visa process and do not influence visa issuance or denial.
• Cancellation Policy: This policy includes all charges related to cancellations by the company or third parties.
• Visa Cancellation Policy: Covers charges related to visa issues.
• Surcharge: Additional fees are applied during peak seasons or due to changes by contractors or suppliers.
• Super Peak Season: Includes major holidays like summer vacations, Diwali, Christmas, New Year, or other advertised peak periods.
• Credit Note/Future Tour Voucher: A voucher for future bookings issued in case of tour postponement or cancellation.
• Tour Transfer Charges (TTC): Potential charges for rescheduling a tour due to unforeseen circumstances.
• By understanding and accepting these terms, you help us ensure a seamless travel experience for all our guests.

Booking Criteria:

When booking a tour with My Shubh Yatra, payment of the registration amount signifies your interest in the tour and confirms that you have reviewed and accepted all terms and conditions outlined in our brochure, website, or booking form. If you are booking on behalf of your family, it is assumed you have been authorized by them and they are aware of all terms and conditions. The booking will result in a contract between you and My Shubh Yatra once it is confirmed and accepted by us.

Documents required for booking:

For domestic tours, a valid photo ID is necessary, while an international tour requires a valid passport. Additionally, according to RBI regulations, a PAN card is mandatory for international tours. If you do not have these documents, a provisional booking may be made, which will be confirmed only after the required documents are submitted.

Online Booking:

To book a tour online, please visit our website at My Shubh Yatra. Your booking request will be reviewed to confirm prices and availability. We will only be committed to providing the tour once we confirm these details to you and you have made full payment and met all relevant terms and conditions. Any communication prior to our confirmation is not considered acceptance of your booking request. All online bookings are subject to availability and the discretion of My Shubh Yatra and its suppliers. Ensure that all the information provided is accurate. Incorrect contact details may lead to the cancellation of your booking at your own risk and expense.

Customized Holidays:

Once your travel advisor confirms your customized holiday booking, you will receive a confirmation via email and SMS. For any additional information, you can contact us between 10:00 am and 8:00 pm, six days a week. Vouchers will be sent to you 72 hours before your departure date, provided full payment has been made.

Health:

Booking a tour implies that you are in good health and fit to travel. You are responsible for maintaining your health throughout the tour. If you have any medical conditions that could affect your tour experience, you must inform My Shubh Yatra in writing. We reserve the right to refuse or discontinue your participation in the tour if we deem it necessary. Any health-related issues or costs incurred during the tour are your responsibility. My Shubh Yatra may request a medical certificate or test before departure or during the tour. If you cannot provide the required documentation, we may refuse your participation. Be aware that airlines and other service providers might refuse service on medical grounds. Ensure you are familiar with their rules and regulations, as we are not responsible for any consequences that arise. Consider travel insurance to cover potential cancellations or hospitalizations. Please review our insurance section for more details.

Change in Itinerary Policy:

My Shubh Yatra, a unit of VistaVoyage Solutions (OPC) Private Limited, reserves the right to alter the itinerary at any time before or after a guest books a tour.

Key Points of the Policy:

• Right to Change: My Shubh Yatra can modify the itinerary based on various factors, including airline, hotel, and transport availability.
• Force Majeure: Changes may occur due to unforeseen events like strikes, festivals, weather issues, or overbookings. Additional costs resulting from these changes are the guest's responsibility. Notification: We will inform guests of any significant changes if we are notified in advance.
• Sightseeing Adjustments: We may alter sightseeing stops or routes due to traffic or other issues. If additional activities or changes are needed, any extra costs will be borne by the guests.
• Alternative Sightseeing: If a scheduled sightseeing activity is not possible, we will try to arrange an alternative. Refunds, if applicable, will be issued only in INR. Adventure activities depend on weather conditions; refunds will be provided for weather-related cancellations, if applicable.
• Cruise Changes: For tours, including cruises, the ship may be changed for operational reasons beyond our control, which could affect the itinerary.
• Airline and Group Adjustments: Entry and exit points may change based on airline requirements. We may operate multiple coaches or combine groups, leading to possible changes in the tour direction or itinerary.
• Participant Impact: The actions or delays of tour participants can also impact the itinerary.
• Refunds and Compensation: We strive to keep the tour package as planned but are not liable for refunds or compensation due to itinerary changes. If alternate arrangements are superior to those initially described, additional charges may apply.
• Departure Changes: We may change the departure date or cancel a tour due to unforeseen reasons. We are not responsible for any advance ticket purchases for domestic or international travel.
• Punctuality: Guests are responsible for being on time. Missed parts of the tour due to personal delays will not be eligible for refunds.

Coach, Baggage, and Airline Policy :

Coach:

Seating Arrangements: Seats are assigned based on the booking date. Early bookers get priority seating. If a seat number is shared at booking, it is indicative and subject to change. No claims for specific seats will be accepted. Prime Seats: Seats 3 and 4 are reserved for Prime Seat bookings at an additional cost. If a paid Prime Seat is unavailable, we will only refund the payment for the seat. Coach Conditions: We are not responsible for defects in the coach, air conditioning, or the behavior of the driver or attendant. Adherence to the schedule is required to avoid missed sightseeing opportunities. Policies: No smoking, alcohol, or eating is allowed on the coach. Valuables should not be left on the coach; we are not responsible for any losses or damages.

World Tours Coaches:

Types and Facilities: We provide luxury, air-conditioned coaches. In some cases, coasters or small vehicles may be used. Some coaches may have an emergency washroom, but it is not a substitute for restrooms. A tip may be required if using this facility.

Indian Tours Coaches:

Types and Sizes: We use a range of vehicles including air-conditioned coaches, tempo travellers, and jeeps, based on the tour type and number of guests.

Baggage:

Responsibility: You are responsible for your own baggage, including valuables and documents. The tour manager is not liable for lost or damaged items. We recommend securing valuables using hotel safes or declaring them to airlines. Documents: You must manage your own travel documents. Loss of documents may lead to tour curtailment at your own expense. File complaints with authorities if your baggage is lost.

Airline:

• Flight Inclusion: Flights are included as specified in the itinerary. Guests accept airline terms and conditions by booking.
• Ticketing: Electronic tickets may not be issued in advance. Ensure names match passports to avoid additional fees for name changes.
• Reservations: Full airfare payment is required at booking. Prices are final once paid, despite future fluctuations.
• Baggage Restrictions: Airlines typically allow 2 bags per person. Additional charges apply for baggage with low-cost carriers. Check each airline’s current baggage policy, as these can change frequently.
• Seating: Seats are not always pre-assigned and may incur extra charges. For seat preferences, contact airlines directly.
• Availability and Changes: Airlines control schedules and seating. My Shubh Yatra is not responsible for flight delays or changes.

Special Requests:

Airline Requests: Special seat and meal requests may not always be granted. Frequent flyer miles must be claimed directly from the airline; My Shubh Yatra is not responsible for this.

My Shubh Yatra’s Liability:

General Liability: We coordinate with various service providers and ensure the tour’s comfort but are not liable for issues caused by independent vendors or transport modes. No Liability for Airline Issues: We are not responsible for lost baggage, meal issues, seat overbooking, flight delays, or schedule changes by airlines.

Additional Charges:

Airline and Visa Fees: Any increases in airfare, visa fees, or taxes must be paid by you. Changes in visa requirements or additional visas are your responsibility. Airport Taxes: Any rise in airport taxes or development fees post-ticket issuance will be added to the tour price. Name change fees and airline penalties are the guest’s responsibility.

Tour Documentation and Policy Summary

1. Travel Documents

• Responsibility: Guests must have valid travel documents, including passports, visas, confirmed air tickets, and insurance.
• Passports: Required for international travel, must be machine-readable, valid for at least 180 days post-tour return, with sufficient blank pages. Handwritten passports are not accepted.
• Visa Requirements: Guests must obtain the necessary visas. My Shubh Yatra assists in preparing and submitting visa applications but is not responsible for visa issuance decisions or errors made by consulates.

2. Visa Processing

• Facilitation: My Shubh Yatra helps with visa applications but does not control or guarantee visa approval. Visa processing times may vary, and My Shubh Yatra is not liable for delays or refusals.
• Existing Visas: If a visa’s validity exceeds passport validity, both old and new passports must be carried. Transfer of old visas to new passports may be necessary.

3. Travel Insurance

• Requirement: Comprehensive travel insurance is mandatory. It covers cancellation, medical expenses, repatriation, and more. Insurance is included for international tours for guests up to 59 years old; additional coverage is available for older guests.
• Exclusions: Pre-existing conditions and adventure sports are not covered. Guests are responsible for arranging transportation and expenses in case of death. My Shubh Yatra is not involved in insurance claims or disputes.

4. Photo Identification

• Requirements: Guests must carry photo ID such as a driving license, election ID, PAN card, or student ID. This is necessary for certain activities and must match the ID submitted to My Shubh Yatra.

5. Documents for Foreign Nationals

Special Requirements: Foreign nationals and NRIs may have different visa fees and documentation requirements. Additional charges may apply.

6. Communication

Information Delivery: Tour details are sent via SMS and email. Delivery is dependent on network conditions. My Shubh Yatra is not responsible for message delivery issues.

7. Immigration

Discretion: Visa grants entry but immigration authority discretion determines access. Guests may face delays or deportation, with all associated costs borne by the guest. My Shubh Yatra is not liable for such situations or associated expenses.

Summary of Main Points:

• Document Validity: Ensure all travel documents, including passports and visas, are valid and correct.
• Visa Assistance: My Shubh Yatra aids in visa applications but is not responsible for visa approval or delays.
• Insurance Coverage: Mandatory insurance covers various risks; exclusions apply.
• Identification: Carry accurate photo ID as required.
• Foreign Nationals: Additional fees and documents may apply.
• Communication and Immigration: My Shubh Yatra is not responsible for communication issues or immigration-related delays.
• Ensure all documentation and insurance are in place well before your tour to avoid complications.

Hotels & Meals Policy Summary

Hotels :

• Meal Claims: Missed meals due to delays or personal reasons cannot be claimed or compensated.
• Special Requests: Special meal requests, including allergies, are considered on a REQUEST basis only and are not guaranteed. For specific dietary needs, a customized tour is recommended.
• Baby Meals: Generally include tin milk, plain dal, and rice. For other dietary needs, arrangements must be made at the guest's expense.
• Restaurant Quality: While efforts are made to choose quality restaurants, the company does not control their maintenance. Table allocation is managed by the restaurant based on group size and infrastructure.
• Hotel Selection: Hotels are chosen for comfort and value, which may mean they are not always centrally located. If a booked hotel is unavailable, an alternative of similar standard will be provided. No liability is accepted for variations in hotel quality or location.
• Facilities: Charges for mini bar, alcoholic beverages, laundry, and other extras are not included in the tour price and must be paid directly to the hotel. WiFi availability can vary, and some locations may charge extra for it.
• Security Deposits: International hotels may require a security deposit, refundable at check-out subject to the hotel's policy.
• Room Sharing: Single travelers may be paired with a room partner of the same gender. Issues between partners must be resolved independently. If a partner cancels, the remaining guest bears the full room charge. Shared rooms have a 'No Smoking' policy.
• Check-in/Check-out Times: Generally, check-in is 12 noon (Indian tours) or 3 p.m. (World tours), and check-out is 10 a.m. or 12 noon, respectively. Early check-ins or late check-outs must be arranged directly with the hotel and may incur additional charges.
• Accommodation for Children: Children under 12, booked at a special rate without a bed, will not be provided with a bed. Changes to rooming arrangements during the tour may incur additional charges.

Meals :

• Meal Types: A mostly pre-set menu with vegetarian and limited non-vegetarian options. Packed meals may be provided at some locations.
• Meal Claims: There are no claims for missed meals due to personal reasons.
• Special Meal Requests: Must be specified at booking. Not guaranteed and should be considered for customized tours.
• Baby Meals: Basic options are provided; other needs must be arranged independently at personal expense.
• Refunds: No refunds for unavailable items or changes to meal arrangements.

Cruises :

Cabins: Prices are based on double occupancy. Single cabins are available at an extra cost. Discounts apply only to the base fare; additional charges may apply. Exact prices vary based on departure date, ship, and cabin level.

Tour Payment Policy Highlights

Payment Methods:

• Acceptable methods include Cheque, Demand Draft, NEFT, RTGS, IMPS, Credit Card, Debit Card, and Net Banking.
• Cheques/Demand Drafts must be in favor of 'VistaVoyage Solutions (OPC) Private Limited.
• For online payments, use Credit/Debit Cards or Net Banking via shubhyatraholidays.com. International cards are currently not accepted online. Contact +919638425000 for details on international payments.

Tour Price and Registration Amount:

• Registration fees are non-refundable and interest-free. Full tour price must be paid as outlined on the website or communicated by the sales team.
• For air-inclusive bookings, additional non-refundable deposits may be required.
• Bookings made 45 days or less before departure must include full payment; registration alone is not sufficient.
• A ₹500 + 18% GST fee applies for dishonored cheques.

Additional Charges:

• A 0.5% convenience charge applies to Credit Card, Debit Card, and Online Transfer payments.
• Any increase in taxes, fuel charges, or visa fees after the initial booking will be borne by the guest.

Tour Inclusions:

• Accommodation
• Airfare
• Transport
• Meals (as per itinerary)
• Expert Tour Managers
• Visa Fees for Indian Nationals

Tour Exclusions:

• Transport to/from the tour reporting point
• Additional airline charges (e.g., excess luggage)
• Personal expenses (e.g., porterage, laundry, shopping, alcoholic beverages)

Credit Card EMI:

Selected bank Credit Cardholders can pay in EMI with instant approval and no documentation or processing fee.

Discounts:

Early booking discounts are subject to availability and are applicable only if full payment is received by the specified date. Discounts can be withdrawn or altered without prior notice.

Non-Payment Consequences:

Failure to pay the full tour price 45 days before departure may result in booking cancellation and forfeiture of paid amounts.

Payments for the foreign exchange component must be made in the local currency at the prevailing rate. Payments using a card must be made by the cardholder traveling or an immediate family member.

Important Notes:

The foreign exchange component is adjusted based on the exchange rate on the final payment day. Initial deposits for international tours in INR will be adjusted against the foreign exchange component upon final payment.

Transfer Cancellation & Refund Policy

1. Transfer of Tour:

Changing from an originally booked tour to another tour is considered a cancellation of the original tour. A new booking must be made, with applicable cancellation charges based on the net tour price of the original tour. The price and discounts for the new tour will be those applicable on the day of the new booking. If the new booking is for the same tour, only the actual air ticket cancellation charges will apply, and new discounts will be provided.

2. Transfer of Tour by My Shubh Yatra:

Minimum Guest Requirement: My Shubh Yatra requires a minimum number of guests for group tours. If this number isn't met, My Shubh Yatra may cancel or amend the tour. In such cases, guests will receive a refund of the amount paid minus taxes, but no interest or additional costs. Notifications will be sent via SMS, phone, or email. Honeymoon Tours: If a specialty honeymoon tour does not meet the minimum guest requirement, it may be merged with a family tour. Guests will benefit from both the honeymoon and group tour pricing. Guests who prefer not to join the merged tour will be offered a FIT option. Bus Seats: Bus seats are auto-generated based on the booking date and time. No manual adjustments can be made.

3. Transfer of Tour by Guest:

Requests for changes or amendments must be submitted in writing and are subject to availability. Such changes are treated as new bookings. If changes are requested after the cancellation period, cancellation charges will apply as if the booking was canceled on the amendment date.

4. Cancellation Policy:

• Cancellation Fees: Cancellation fees depend on the tour and destination and are applied to the net tour price. Fees vary based on when cancellation occurs relative to the departure date.
• Cancellation by Guest: Cancellations must be emailed to My Shubh Yatra. Refunds are processed within 45 to 60 days. Bookings cannot be reinstated after cancellation; any re-booking is considered a new booking. Cancellation for Single Guests: Single guests should book specialty tours where room partners are guaranteed. If a single guest cancels, they may receive a refund if they find a room partner. No refund is provided if the partner cancels.
• Cancellation by My Shubh Yatra: If My Shubh Yatra cancels a tour, the amount paid will be refunded within 10 working days. For international tours, refunds will be in Indian rupees, even if payment was made in a foreign currency.
• Force Majeure Situations: In cases of natural calamities, epidemics, or other force majeure situations, no refunds are provided. Guests may choose a future tour date, subject to availability.
• Uncontrollable Factors: No refunds are provided for changes due to factors like airline schedule changes or VIP movements. My Shubh Yatra may modify tour itineraries, and additional charges may apply.
• Visa Rejection: A visa rejection leads to cancellation, with charges based on the date of rejection. Visa reapplication is at the guest’s risk.
• Non-payment: Failure to pay the full tour price as required will lead to the deemed cancellation and forfeiture of paid amounts.
• Right of Admission and Termination: My Shubh Yatra reserves the right to refuse bookings or terminate tours due to guest misbehavior. No refunds are provided in these cases.
• No Show: Missing the tour on Day 1 is considered a no-show, with a 100% cancellation charge applied.
• Discontinuation: If a guest leaves a tour early, it is considered a cancellation, with no refund provided.
• Travel Insurance: Insurance is included for guests up to 59 years old on regular tours. Guests overthe age of 59 must pay the additional premium. Customized tours do not include insurance; guests must purchase it separately.

5. Refund Process:

Refunds are processed as per the cancellation terms and conditions, typically within 45 to 60 days. If a valid visa is held or visa fees are paid directly, refunds may be processed within 45 working days. Refunds are issued via A/C payee checks in Indian rupees, irrespective of the original payment currency.

6. No Refunds Applicable:

No refunds are provided for advance deposits, modifications, non-utilized services, or cancellations due to government rule changes or unforeseen events. Card payments will be refunded to the original card, with transaction fees borne by the guest.

7. Company Rights:

• My Shubh Yatra reserves the right to cancel bookings, refuse admission, or terminate tours. Discounts may be withdrawn, and tour details can be changed due to unavoidable circumstances.
• My Shubh Yatra may offer complimentary items at their discretion. The company reserves the right to modify or discontinue these items without prior notice.

Free Experiences

Free experiences are available only on selected tours. If a tour includes a free experience, the travel advisor will inform you at the time of booking. Some guests may receive this experience at no additional cost, while others might need to pay extra. My Shubh Yatra can also cancel or alter free experiences if the number of guests falls below a certain threshold.

Money to Carry

Guests should bring enough money to cover personal expenses and emergencies not included in the tour itinerary. This includes additional meals, sightseeing, personal spending, and unforeseen situations like medical emergencies.

Tour Participation

Children and Minors: Children under 18 must be accompanied by an adult. For international travel, minors might need a notarized consent letter if not traveling with both parents. My Shubh Yatra is not responsible for issues arising from inadequate documentation.

Special Needs: Guests with special needs or disabilities should notify My Shubh Yatra at booking. Reasonable adjustments will be made unless they fundamentally alter the service provided. Guests must be medically and physically fit to travel. My Shubh Yatra may exclude individuals from tours or activities if their participation poses a safety risk, based on current medical evidence. No refunds will be given in such cases.

Medical Care: My Shubh Yatra does not provide medical personnel. Guests are responsible for seeking medical care locally at their own expense and should consider travel insurance to cover medical emergencies abroad.

Physical Fitness: Tours may involve challenging terrains and physical activities. Guests should ensure their physical ability to participate and consult their medical advisor if necessary. My Shubh Yatra cannot guarantee disability access for all tours and may decline or remove guests who do not comply with their terms. In such cases, the guest is responsible for their return travel costs, and no refunds will be provided.

Special Assistance

In group tours, individual special services are not typically available. However, if notified at the time of booking, My Shubh Yatra will make reasonable efforts to accommodate the needs of disabled guests or senior citizens, though the company is not responsible for providing specialized assistance. Most transportation services lack wheelchair access, so a capable companion should accompany guests requiring assistance.

Tour Managers

• Responsibilities: Tour Managers, leaders, and assistants help throughout the tour but are not responsible for guests' baggage or personal belongings. Any loss, damage, or expense related to baggage or personal items is the guest’s responsibility. Guests should report lost items to local authorities and arrange for their return independently.
• Communication: A WhatsApp group will be created by the Tour Manager on the second day for sharing tour information. If guests have concerns about this, they should inform the Tour Manager immediately.

Liabilities and Responsibilities

• Company Liability: My Shubh Yatra’s liability is limited to making reservations according to your requirements. The company is not liable for any loss or damage caused by independent contractors, service providers, or other factors beyond their control.
• Errors in Pricing: If a booking is confirmed at an incorrect price, My Shubh Yatra may correct the error or offer a cancellation without penalty within 7 days of notification.
• Personal Responsibility: Guests are advised to avoid carrying unnecessary valuables and are responsible for their belongings. My Shubh Yatra is not liable for issues arising from delays, cancellations, or other disruptions caused by third parties or force majeure events like weather or strikes.
• Travel Documentation: It is the guest’s responsibility to ensure all travel documents are valid and collected on time. This includes passports, visas, and insurance documents. Behavior and Punctuality: Guests must act respectfully and adhere to group norms. My Shubh Yatra reserves the right to refuse or terminate travel arrangements for disruptive behavior. Guests are responsible for any costs incurred due to the termination of their travel arrangements.
• Property Damage: Guests are liable for any damage caused to accommodation or property and must settle costs with the service provider or property owner. My Shubh Yatra is not responsible for the costs associated with removing a guest from a tour or transport.

Guest Responsibility

• Booking Verification: If booking through My Shubh Yatra’s branches or agents, guests should collect and verify their booking form and statement of account, and ensure they receive confirmation from the corporate office.
• Documentation: All travel documents must be in the name of the passport holder and must be valid throughout the tour. Keep copies of all important documents.
• Valuables and Personal Belongings: Guests should safeguard their valuables. My Shubh Yatra is not liable for forgotten or lost items and will not cover any related costs.
• By adhering to these policies, My Shubh Yatra aims to provide a smooth and enjoyable travel experience for all guests.

Main Points:

• Risks: Participating in Tours with My Shubh Yatra involves risks that are beyond our control. These include traveling in undeveloped areas, various modes of transportation, natural forces, political unrest, acts of terrorism, animal interactions, local customs, sanitation levels, safety standards, and potential health issues. This list is not exhaustive, and you accept these risks by choosing to participate.
• Liability Waiver: By agreeing to participate, you waive the right to make claims or sue My Shubh Yatra or its affiliates for injury, emotional trauma, death, property loss, or any other damages related to the tour. This includes issues with medical care and evacuation.
• Seatbelt Responsibility: If you occupy a coach seat with a safety belt, you must wear it. My Shubh Yatra and its partners are not liable for injuries if the seatbelt is not worn during an accident. This does not imply liability in other specific situations such as narrow roads or low oxygen areas.
• Security and Itinerary Changes: Security concerns may lead to changes in the itinerary or trip cancellations. You accept the risks associated with traveling to areas with security issues and are responsible for your travel decisions.
• Release of Liability: This agreement applies to you, your family members, and minors traveling with you. It also binds your heirs and legal representatives.

Tipping

• Responsibility: You are responsible for tipping porters and service providers directly. This includes helpers at train stations, airports, and other locations.
• Customary Tipping: Tipping is customary worldwide for various services (e.g., porters, drivers, guides). Your Tour Manager will provide guidance on appropriate tipping practices.

Additional Information

• Service Providers: My Shubh Yatra does not own or control airlines, hotels, transport services, or other service providers. We carefully select these services but are not responsible for their operations.
• Adherence to Rules: You must follow the terms and conditions of each service provider. We are not liable for any consequences if these rules are breached.
• Liability for Issues: If a service provider experiences issues leading to a charge, you may be liable for these costs. My Shubh Yatra is not responsible for delays, deficiencies, or damages caused by service providers or their staff.

Tour Manager Accompaniment

The Tour Manager will not be present at the arrival or departure as per the itinerary.

Joining & Leaving Guests

Air tickets, visa fees, and insurance are not included in the tour price.

Government Rules for NRI (Non-Resident Indian) Guests

NRIs and foreigners must comply with all applicable laws and regulations of India or the country visited. NRI guests should carry all required documents, such as an OCI Card if applicable. My Shubh Yatra is not responsible for issues arising from the absence of these documents.

Shopping

While shopping is a part of the tour experience, My Shubh Yatra does not endorse or recommend any specific shops or vendors.

External Guests

External guests are not permitted to join the tour or use any tour services.

Paid Toilets

Guests may encounter paid toilets at some locations, which they will need to manage themselves.

Smoke-Free Environment

A strict no-smoking (including e-cigarettes) and no-alcohol policy is enforced on coaches and cars. Many hotels, restaurants, and other venues are also smoke-free.

Grievances

Any complaints regarding independent contractors should be reported to them in writing and a copy provided to the Tour Manager or My Shubh Yatra within 7 days.

Communication

All communication will be directed to the contact details provided in the booking form. My Shubh Yatra is not responsible for communication errors.

Privacy of Information

Information provided may be disclosed as required by law but will not be shared with other guests or used for non-official purposes.

Photographs and Videos

My Shubh Yatra may use photos and videos taken during the tour for promotional purposes without further consent or payment. Photos and videos will be handled respectfully.

Indemnification

Guests agree to indemnify My Shubh Yatra against any third-party claims related to their participation in the tour.

Jurisdiction

All disputes related to the tour will be subject to the jurisdiction of Ahmedabad courts.

Attorney/Client Fees

Guests must cover My Shubh Yatra's legal costs, including attorney fees, if they are unsuccessful in any legal action against the company.

Gift Voucher

• Validity: Must be used within the specified time limit.
• Redemption: Can only be used once per booking, and only for Group Tours or Customized Holidays booked through My Shubh Yatra Sales Offices.
• Non-Transferable: Cannot be transferred, split, combined with other vouchers, or redeemed for one-day tours or tours under INR 15,000.
• Additional Charges: Any costs exceeding the voucher amount must be paid by the guest before departure.
• Proof of Redemption: The SMS voucher received upon tour completion must be presented for redemption. If deleted, notify your travel advisor with the tour code.

Additional Terms

The voucher is non-refundable, non-encashable, and subject to availability. Terms and conditions specified in My Shubh Yatra's brochure, website, or booking form apply.

Access to Our Websites

Our websites are available at our discretion and may be suspended for various reasons, including upgrades, maintenance, or investigations. We do not guarantee uninterrupted access and are not liable if the websites are unavailable.

No Misuse

You must not misuse our websites by introducing malicious software or attempting unauthorized access. Any such breach may be reported to law enforcement, and your access will be terminated.

Languages

Our website and transactions are available only in English at this time.

Forms and Error Correction :

• Mandatory Information: Certain fields marked with an asterisk (*) must be completed to submit forms. Optional fields are not required but can be filled out at your discretion.
• Accuracy: Ensure all information you provide is accurate and complete. My Shubh Yatra is not responsible for issues arising from incorrect information.
• Error Correction: You can correct any errors before submission using the browser’s back button. Post-submission errors can be rectified by contacting us.

Registration on the Website

• Updating Information: Update your registered details through our website or contact us directly.
• Registration Requirement: Some services require registration. Access may be restricted if you choose not to register.
• Log-In Details: Keep your login details confidential and secure. Notify us immediately if you suspect unauthorized use. We may disable logins if misuse is suspected.

Suspension and Termination

We reserve the right to suspend or terminate your access to our websites at any time for any reason.

General Purpose

Website content is for general information and not legal or professional advice. Use of the website is at your own risk.

Third-Party Products

We are not responsible for third-party products or services advertised on our site. Any resulting issues or damages are not our liability.

Validity and Changes

We strive to keep our website content accurate but make no guarantees about its currentness. Content may change, and we reserve the right to modify or discontinue it without notice.

Viruses

While we take precautions to prevent viruses, we cannot guarantee that our websites are virus-free. Use protective software and exercise caution.

Third-Party Websites

Links to third-party sites are for convenience only. We do not endorse or take responsibility for their content or services. Use these links at your own risk.

Copyright

All intellectual property rights related to our website content remain with us. You may only use the content for personal browsing and must not copy, distribute, or exploit it for commercial purposes.

Browsing License

You are permitted to view and print pages from our website for personal use only. Any other use requires our express permission.

Disclaimer and Liability

• Complete Agreement: These terms represent the entire agreement and supersede any prior agreements.
• Confidentiality: Information collected is confidential except as required by law.
• Indemnity: You agree to indemnify My Shubh Yatra against any legal claims arising from your use of the website.
• Enforceability: Invalid terms will be adjusted to reflect the original intent. Remaining terms stay in effect.
• Warranties: We only guarantee that services will be generally as described. Other warranties are excluded. Human Error: We reserve the right to correct billing errors and are not responsible for errors in printed materials or descriptions.

Product & Services

Information on our website does not constitute an offer to sell or solicit purchases. Product availability may vary by location.

Limitation of Liability

• Consumer Rights: These terms do not affect your legal rights as a consumer.
• Event Changes: Itineraries and services may change, and photos are for reference only.
• Business Losses: We are not liable for business-related losses.
• Force Majeure: We are not liable for events beyond our control.
• Foreseeability: We are not liable for unforeseeable losses.
• Meaning of Liability: Includes various forms of liability, such as contract and negligence.

Consumer Protection

Report any issues during your holiday to our Tour Managers or Guest Relations Department within 28 days of tour completion to ensure a proper review of your complaint.

Changes to Terms

We may update these terms without prior notice. Check our website regularly for updates. Continued use signifies acceptance of changes.

Applicable Law and Disputes

These terms and any related claims are governed by Indian law. Disputes must be brought in Indian courts.

Contact Us

For questions or complaints, reach out via email at travel@myshubhyatra.com, phone at +91 9403 89 0558, or by post to GF-001, Mauryansh Elanza, Shyamal Cross Rd, Nr. Parekh Hospital, Satellite, Ahmedabad 380015 Gujarat.